Business Analysis
Understand the business problem, map the current process, clarify controls, and turn stakeholder needs into clear requirements.
I help organisations understand complex processes, define the right product, and deliver practical business applications, portals, automated workflows, and decision-ready dashboards.
Consulting capabilities
I support the complete solution journey, from understanding the requirement to implementation, adoption, and improvement.
Understand the business problem, map the current process, clarify controls, and turn stakeholder needs into clear requirements.
Define the product scope, priorities, user stories, roadmap, and success measures so everyone is aligned before delivery.
Translate requirements into practical business applications, portals, workflows, dashboards, and connected data solutions.
Improve existing solutions, support adoption, and introduce automation or AI where it creates a useful business outcome.
Representative experience
Client identities and sensitive implementation details are withheld to respect confidentiality obligations.
Solutions supporting export, import, foreign-investment, and inspectorate processes with structured submissions, approvals, tracking, and reporting.
My role: Business analysis, process design, product definition, and solution implementation.
Self-service experiences for invoices, COA and MSDS documents, trend analysis, accounts receivable, RFQs, and reverse-auction processes.
My role: Requirement discovery, portal product design, workflow definition, and delivery.
A consolidated portal that helps stakeholders track investments, monitor portfolio performance, and access clearer management information.
My role: Stakeholder analysis, product scope, information design, and implementation.
An order-management solution designed to improve coordination, process visibility, status tracking, and reporting for a programme delivery team.
My role: Process analysis, requirement definition, solution design, and user adoption.
Experience across financial regulation, manufacturing, investment management, and international development.
GenAI and intelligent automation
I help teams shape and implement practical solutions using Azure OpenAI, Azure AI Foundry, Prompt Flow, Azure AI Search, RAG, and agentic workflows, with governance and human review built into the design.
Use Power Automate and AI to classify requests, summarise documents, generate content, extract insights, and route work intelligently, while keeping people in control of important decisions.
How we'll work together
Understand the problem, stakeholders, process, and expected outcome.
Agree requirements, scope, priorities, controls, and success measures.
Shape the user journey, architecture, data, workflows, and plan.
Build, review, test, and prepare for a confident launch.
Support adoption and prioritise the next valuable improvements.
Principal Consultant at RKM Consulting
I work with organisations to understand business requirements, define digital products, and take solutions through design, implementation, and adoption. My role brings together business analysis, product management, and hands-on Power Platform knowledge.
My experience spans financial regulation, manufacturing, investment management, and international development. I focus on solutions that address the actual business need, are practical to operate, and can continue to improve after launch.
Insights from RKM Consulting
I share lessons about business analysis, product management, Power Platform, automation, and implementing solutions that people actually adopt.
The business questions that help teams avoid unclear scope and rework.
Coming soon →How user needs, priorities, and feedback improve an internal application.
Coming soon →A practical view from discovery through implementation and improvement.
Coming soon →Have a business challenge or product idea?
Tell me what needs to change. I can help clarify the requirement, define the product, design the approach, and take the solution through implementation.